Refund and Returns Policy
At Kewear, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return the item for a refund or exchange, subject to the terms outlined below.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and unworn.
- The item must be in its original condition.
- The item must include all original tags and packaging where applicable.
- The item must not be damaged, washed, altered, or stained.
- The return request must be submitted within 14 days of receiving your order.
Items that do not meet these requirements may not be accepted for return.
2. Non-Returnable Items
Certain items may not be eligible for return, including products that have been worn, washed, damaged, altered, or returned without their original tags where applicable.
For hygiene and product-quality reasons, Kewear may also refuse returns that cannot be resold in their original condition.
3. How to Request a Return
Before sending anything back, please contact our customer support team at info@kewear.com.
Your email should include:
- Your full name
- Order number
- Product name
- Reason for the return
- Clear photographs of the item if it is damaged or defective
Please do not send an item back without contacting us first. We will provide the appropriate return instructions after reviewing your request.
4. Return Shipping
Customers are generally responsible for the cost of return shipping unless the item received is defective, damaged, incorrect, or not as described.
We recommend using a tracked shipping service when returning an item. Kewear is not responsible for returns that are lost or damaged during transit.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@kewear.com as soon as possible.
Please provide your order number and photographs showing the issue. After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used to place the order.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
Original shipping charges may not be refundable unless the return is due to an error on our part or a defective product.
7. Exchanges
If you would like to exchange an item for another size or product, please contact us at info@kewear.com within 14 days of delivery.
Exchanges are subject to product availability and the item must meet our return conditions.
8. Late Returns
Return requests submitted after the 14-day return period may not be accepted.
If you believe there are exceptional circumstances affecting your return, please contact our support team and we will review your request.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@kewear.com.
Orders that have already been processed, packed, or shipped may not be eligible for cancellation. In such cases, you may need to follow our standard return procedure after receiving the order.
10. Refund Delays
If you have been notified that your refund has been processed but the money has not yet appeared in your account, please first check with your bank or payment provider.
If you still have not received your refund after the applicable processing period, contact us at info@kewear.com with your order details.
11. Contact Us
If you have any questions about our Refund and Returns Policy, please contact Kewear:
Email: info@kewear.com
Website: https://kewear.com/
We are happy to assist you with return, refund, exchange, or order-related questions.